PRBLM — Privacy Policy

Last updated: November 29, 2025

We keep things simple. This page explains what we collect, why we collect it, and how you can control your information. By using our store and services, you agree to the collection and use described here.

What we collect

We only collect what we need to run the store and give you a smooth shopping experience.

Contact details
Name, email, shipping & billing address, phone (when you provide them).
Payment info
Card or payment details used to process orders (handled securely by our payment providers).
Account & preferences
Username, password, saved preferences, and order history.
Device & usage
IP address, browser, device identifiers, and how you use the site.
Communications
Messages you send us when you contact support or leave feedback.

How we use it

Main reasons we process personal info:

  • Orders: process payments, ship items, handle returns and exchanges.
  • Support: respond to questions and resolve issues.
  • Security: detect fraud and keep accounts safe.
  • Improvements: personalize your experience and make the site better.
  • Marketing: only if you opt in; you can unsubscribe any time.

Who we share with

We work with partners to run the store. We only share what they need to do their job.

  • Shopify (hosting, payments, order management). See Shopify's privacy info here.
  • Payment processors, couriers, and fulfillment partners to deliver your orders.
  • Analytics and advertising partners, if you choose personalized ads.
  • When required by law or to protect rights, safety, or property.

Cookies & tracking

We use cookies and similar tools to run the store and improve your experience. You can control cookies in your browser. For Shopify-specific data controls, see Shopify's privacy page.

Your choices

Depending on where you live, you may have rights such as:

  • Access the personal information we hold about you.
  • Request correction or deletion of your information.
  • Object to certain processing or ask for portability of your data.
  • Opt out of marketing emails (unsubscribe link in each email).

To exercise any right, email us (details below). We may need to verify your identity before taking action.

Security & retention

We use standard security measures and limit access to your data. No system is perfectly secure — if something happens, we’ll investigate and act quickly. We retain information only as long as needed to provide services and meet legal obligations.

International transfers

Your data may be stored or processed outside your country. When that happens we use legal safeguards (for example, standard contractual clauses) as required by law.

Children

Our services are not for children. We do not knowingly collect information from minors. If you believe we have personal data of a minor, contact us and we will remove it where required.

Changes to this policy

We may update this policy. When we do, we’ll post the new version here with an updated "Last updated" date.

Contact

Questions, requests, or privacy concerns — email us:

Support
support@prblm.sg
Contact
contact@prblm.sg

If you need Shopify-specific privacy tools, you can visit the Shopify privacy portal: privacy.shopify.com.