PRBLM — Refund & Exchange Policy

We want every PRBLM piece to arrive exactly as expected. If you need to request a return or exchange, you must contact us within 7 days of receiving your order at support@prblm.sg.

Last updated: December 7, 2025

1. Eligibility for Returns

Items must meet all the conditions below. PRBLM reserves the right to reject returns that don't meet these standards.

2. Items Not Eligible for Return

We cannot accept returns for the following:

• Final sale items: sale or discounted items are final.
• Worn items: items showing visible signs of wear or failing the New Condition standard.
• Missing components: missing tags, packaging, or accessories.
• Contaminated items: stains, pet hair, alterations, or residual scents.
• Late returns: notifications outside the 7-day window.
• Change-of-mind: accepted only if all return eligibility conditions are fully met and the return is requested within 7 days of delivery.

3. Exchanges (Size swaps only)

Size exchanges are permitted once per order, subject to stock availability and meeting all return eligibility conditions.

• Process: Email orders@prblm.sg with your order number and requested size.
• Return shipping: Customer is responsible for all return shipping costs.
• Outbound shipping: Original outbound shipping is not refundable or transferable.
• If size is unavailable: A store credit will be issued instead.

4. Defective or Incorrect Items

If your order arrives defective, damaged, or incorrect, we will resolve the issue on a case-by-case basis.

PRBLM reserves the right to provide a replacement, store credit, or refund depending on the nature of the issue and stock availability. For approved defective or incorrect items, return shipping will be covered by PRBLM.

5. Refunds

• Refund method: Refunds are issued to the original payment method by default.
• Processing time: 3–7 business days after returned items are received, inspected, and approved.
• Shipping: Outbound shipping is included in product pricing and is non-refundable.
• Duties & taxes: Any international duties, taxes, or customs fees are strictly non-refundable.

Return shipping costs are always borne by the customer. PRBLM is not responsible for parcels lost or damaged in return transit. We strongly recommend using a trackable shipping service.

Need help?